Terms of Service & Privacy Policy

By creating an account, accessing, or using DownTo (the “Platform,” “DownTo,” “we,” “us,” or “our”), you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Platform.

These Terms apply to all users, including users posting requests (“Seekers”), users offering to complete tasks (“Helpers”), and users participating in roommate, housing, or sublease-related interactions. DownTo provides a marketplace and related trust and payment tools; unless expressly stated otherwise, DownTo is not a party to agreements between users.

You must be at least 18 years old and enrolled at, affiliated with, or otherwise eligible under our onboarding rules for a university or college community to use the Platform.

By registering, you represent that:

• the information you provide is accurate and current;
• you are legally able to enter into a binding agreement; and
• your use of the Platform complies with applicable law and your school's rules.

We may verify school affiliation, identity, age, contact information, or account activity at any time and may suspend, limit, or terminate access if we cannot verify eligibility or if we suspect misuse.

DownTo is an independent private platform. We are not affiliated with, endorsed by, sponsored by, or officially associated with any university, college, school, or educational institution.

Any school names, campus references, email-domain checks, or related identifiers are used only for eligibility, identity, community, or trust purposes. They do not imply institutional approval, partnership, sponsorship, or endorsement.

Verification of a user's school affiliation does not mean that any school has reviewed, approved, supervised, or guaranteed that user or the Platform.

DownTo provides technology, listings, communication tools, payment-flow tools, and trust features. We do not employ Helpers, act as an agent for users, guarantee task quality, guarantee roommate compatibility, guarantee housing availability, or guarantee that any user will perform as promised.

Users are solely responsible for:

• their listings, bids, profiles, communications, and conduct;
• evaluating whether to engage with another user;
• complying with school rules, leases, subleases, contracts, and applicable law; and
• completing transactions and obligations they choose to enter.

During the launch period, posting a task is free unless the Platform states otherwise. We may change launch pricing, add posting fees, change fee structures, or change feature availability at any time with notice where required by law.

We may also review, reject, remove, edit, limit, pause, or deactivate any task, bid, or listing that we believe violates these Terms, creates risk, or harms the Platform or its users.

When a Seeker accepts a Helper's bid, the Seeker authorizes payment of:

• the agreed bid amount; plus
• a 5% Seeker service fee.

DownTo may process the payment immediately and may hold or delay release of funds until:

• the Seeker approves completion;
• an applicable holding period ends; or
• a dispute, refund issue, chargeback, fraud review, or compliance review is resolved.

After completion is approved, the Helper will typically become entitled to 95% of the agreed bid, subject to these Terms and any payment-processor requirements, reserves, delays, reversals, or compliance holds.

DownTo may use third-party payment providers to process, route, hold, release, or settle payments. Processing times may vary.

For completed task transactions, DownTo currently charges:

• a 5% Seeker service fee added to the bid at checkout; and
• a 5% Helper platform fee deducted from the bid before payout.

These fees help support payment processing, fraud prevention, support operations, trust and verification features, dispute handling, and platform infrastructure.

All applicable fees should be shown before the user confirms payment. Except as required by law or expressly stated otherwise, fees are non-refundable once the underlying payment has been processed and the relevant service has begun.

DownTo may update its fees, pricing model, or payout structure at any time, with notice where required.

DownTo may offer roommate matching, housing-related listings, sublease-related interactions, and optional trust or payment-protection services (“DownTo Protection”).

If users choose DownTo Protection for a roommate or sublease-related transaction, DownTo may offer some or all of the following:

• identity and school-affiliation checks;
• review of submitted lease, sublease, or related documents;
• a payment-hold workflow for an initial payment;
• move-in confirmation steps; and
• dispute support.

The current DownTo Protection fee is 5% of the first month's rent, capped at $100, unless otherwise disclosed.

A user may report a problem or open a dispute through available Platform workflows or by contacting support.

When a dispute, fraud concern, chargeback, reversal, refund request, compliance issue, or safety issue arises, DownTo may:

• place a hold on funds;
• delay payout;
• request documentation;
• partially refund one party;
• deny a refund;
• split funds;
• recover amounts from future payouts; or
• take other action reasonably related to risk, platform integrity, or legal compliance.

We aim to review disputes promptly, but response and resolution times may vary depending on complexity and third-party processor involvement.

Unless required by law, DownTo's decisions about platform-based payment-flow disputes are final for purposes of Platform administration.

Helpers may withdraw eligible balances only through supported payout methods and only after satisfying any onboarding, tax, identity, and banking requirements.

We may require:

• legal name;
• date of birth;
• address;
• bank account details;
• tax information; and
• any other information reasonably requested by DownTo or our payment providers.

Payout timing is not guaranteed. Payouts may be delayed by banking timelines, processor rules, account-review issues, fraud checks, disputes, chargebacks, reserve requirements, or legal compliance needs.

We may offset, recover, or withhold payouts if necessary to cover refunds, reversals, unpaid fees, suspected fraud, policy violations, or other amounts owed.

We may collect your phone number and other contact information for identity, trust, coordination, support, fraud prevention, or transaction-related communications.

Your phone number is not publicly displayed by default. It may be shared with another user only when reasonably necessary to facilitate a confirmed transaction, match, or protected interaction on the Platform.

You consent to receiving service-related communications from DownTo, including by email, text, or in-app notification, subject to applicable law and your communication settings where available.

You may not use DownTo to post, request, offer, arrange, or facilitate:

• contract cheating or academic dishonesty;
• impersonation, fraud, or deceptive conduct;
• illegal goods or services;
• drugs, weapons, or violent activity;
• sexual services or explicit adult services;
• stalking, harassment, threats, or abuse;
• hacking, unauthorized access, or privacy violations;
• discrimination or unlawful housing practices;
• payments or arrangements intended to bypass Platform fees, trust systems, or protections; or
• any content or conduct that violates applicable law, school policy, or these Terms.

We may investigate, remove content, freeze funds, suspend accounts, terminate access, or cooperate with law enforcement or school authorities where appropriate.

You retain ownership of content you submit, subject to the rights you grant us below.

By posting or uploading content to the Platform, you grant DownTo a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, modify for formatting, and use that content as needed to operate, improve, secure, and promote the Platform.

You represent that you have the rights needed to submit your content and that it does not violate law or the rights of others.

The Platform, including our software, branding, trademarks, logos, text, design elements, and related technology, is owned by DownTo or its licensors and is protected by law.

Except as expressly allowed by us in writing, you may not copy, reverse engineer, distribute, or create derivative works from the Platform.

We may suspend, restrict, or terminate your account, remove content, cancel transactions, or limit access at any time if we reasonably believe:

• you violated these Terms;
• you created risk for users or the Platform;
• your conduct is fraudulent, abusive, unlawful, or unsafe; or
• continued access could expose DownTo to legal, financial, or operational harm.

You may stop using the Platform at any time. Some provisions of these Terms survive termination, including provisions related to payments, disputes, liability, intellectual property, and indemnification.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Without limiting the foregoing, DownTo does not warrant that:

• the Platform will be uninterrupted, secure, or error-free;
• any listing, match, roommate arrangement, sublease, task, or payment will be successful;
• any user is trustworthy, compatible, qualified, or legally compliant; or
• any trust, verification, or payment-protection feature will prevent all loss, fraud, or misconduct.

To the maximum extent permitted by law, DownTo and its affiliates, officers, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost opportunity, reputational harm, or business interruption arising from or related to the Platform.

To the maximum extent permitted by law, DownTo's total aggregate liability for claims arising out of or related to the Platform will not exceed the greater of:

• the total amount of fees paid to DownTo by you in the 3 months before the event giving rise to the claim; or
• $100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless DownTo and its affiliates, officers, employees, contractors, and agents from and against claims, liabilities, losses, damages, judgments, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• your use of the Platform;
• your content;
• your transactions or disputes with other users; or
• your violation of these Terms or applicable law.

We may update the Platform and these Terms from time to time. If we make material changes, we may provide notice by email, in-app message, website posting, or other reasonable means.

Your continued use of the Platform after changes take effect means you accept the updated Terms.

Questions about these Terms or Privacy Policy: support@downto.work